海底捞火锅

I can probably speak for all the HaiDiLao places in SH but if you every want to crave your hot pot fix, this is the place to go.

Customer service is top notch as they are always attentive, and the food never fails to disappoint.

This restaurant is amazing. The staffs are all very attentive. They don't walk but run to you. When there is a wait, you are served with unending supply of snacks that includes fresh cucumber, cherry tomatoes, crackers.
No problem if it is your first time or you don't know Chinese. They will ask someone who speaks English to guide and accompany you, recommend dishes and the various sauces. And they have lots of delicious sauces. Don't forget to order their specialty noodle where someone will perform the noodle pulling dance for you. They will attend to your drinks, hot towels. Really first rate. I will definitely come back or recommend others.
One final note: I love that cute apron that they let you wear while dining.

Amazing team delivering awesome service! I went alone, so in order to not make me feel lonely, they put a plush friend on the opposite chair and even served him a drink. Very attentive service, most recommended, even for foreigners (though the menu is in Chinese, but with pictures).

這家店位於商場大樓內，招牌不是很明顯，離長壽路地鐵站出口很近，步行一、二分鐘左右，晚上約九點左右到的仍然坐無虛席，但運氣很好，現場排了約十分鐘就有了位子。醬料非常多樣，用Pad點餐，建議點半份便足夠，出菜速度超快，桌邊服務周到，很愉快的一次用餐經驗

Have a best service restaurant that you cannot imagine about that. ‘Ma la tang’ is very nice

Great place to eat and if you are looking for halal hotpot option then just ask them to give you halal menu. Moreover, the service of this place is unparalleled to any other eating place in China.

THE best hot pot in Shanghai. Service, prices and overall experience is what makes this 100% worth your time and money and it will not disappoint. They even have nail polish area for ladies once they are done eating! It is not amazing nail polish experience but hey, it is fun thing to do.

One of my favourite hot pot experiences in Shanghai! Pay the 128rmb (that's $12aud) to get a private air conditioned room, with incredible service, access to refreshing drinks & teas. You must order the lei mein, which comes to your table with a noodle dancer. A must see!

真的很喜欢海底捞的服务，很贴心不做作。人气依旧爆棚！还好来的早~不然不知道要等多久呢~挺喜欢长寿路这家分店的，因为店家很大。这次点了双排的锅底，一个番茄锅一个菌菇锅，觉得还是白汤的好点，番茄锅味道太浓郁把刷的食材味道都遮盖了~这里食材的分量十足哦~看图就知道，我点的其实都是半份的，但两个人吃到撑！

It's hard to beat Haidilao for hotpot. Top notch service and top food at a fair price. Now you know why it's always busy.